Communicating Effectively

Communicating Effectively identifies ways to improve communication and listening skills for a productive work environment, explains the importance of spoken communication to improve understanding, and assesses the use of communication tools, including email etiquette, cell phone use, and social networking. The module also covers how to effectively resolve conflict in the workplace, and the importance of having a growth mindset. Recipients of the Communicating Effectively badge have demonstrated mastery of these skills by completing the online course and passing the posttest.